Go directly to the content

Right of withdrawal

 

CANCELLATION POLICY / SAMPLE CANCELLATION FORM

If the customer is a consumer and has concluded a contract with the provider using only means of distance communication, in particular by telephone, email or fax, or via the provider's website, he is entitled to revoke his declaration of intent to conclude the contract within fourteen days without giving reasons. The period begins at the earliest on the day after receipt of the goods if the consumer has already received this cancellation policy in text form at this point. In order to exercise your right of withdrawal, you must contact us,
 
GOAT LUXURY GmbH
Short Street 1
89073 Ulm
Email info@galleryofdreams.com
 
inform you about your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To meet the deadline, it is sufficient that you send the notification of your exercise of the right of revocation before the end of the revocation period.
The following applies to orders for individualized watch rolls: Individually made embossings are unique and cannot be exchanged. Handcrafted embossing may vary slightly in placement and orientation. This does not constitute a reason for a revocation.

Consequences of revocation

If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
For contracts for the delivery of goods, we may refuse reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The shipping costs for a return must be borne by the customer.


Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely if the so-called “hang tags” have been removed from the watch. Watches can only be returned if the "hang tag" is in an undamaged original condition!

If a watch has suffered damage that can be proven to have been caused by the buyer, the buyer must bear 100% of the costs for refurbishment.

General information on returning goods

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

------------------------------------

B. Cancellation form

------------------------------------
If you want to cancel the contract, please fill out this form and send it back.
On


THE BANK - GOAT GmbH
Hornacher Strasse 2
94436 Simbach
Email info@galleryofdreams.com


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for paper notification)
_________________________
Date
(*) Delete what is not applicable

End of cancellation policy